This credit guide provides you with the key information you need to know to  make an informed and confident choice when engaging our services. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (NCCP Act). The NCCP Act regulates the activity of lending, leasing, and finance broking.

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Services we provide
We will help you choose a loan or lease which we believe is in your best interests. We will provide you with information on a broad range of lenders and make a recommendation based upon what you tell us is most important to you. Once you have chosen a loan or lease that is suitable for you, we will help you obtain an approval. We source finance from a panel of financiers. 

 

The listing as follows confirms our 6 most frequently used lenders. This is not intended to be a comprehensive list as there are other lenders on our current panel that may be utilised for the purposes of providing credit assistance services.

 

Lenders    The number of lenders used in the last financial year is:    12
As a Licencee we sourced most Loans from the following 6 Lenders During:    01/07/21 -30/06/22

    1.    Macquarie
   2.    Commonwealth Bank
   3.    Westpac
   4.    ING
   5.    Liberty Financial
   6.    AMP

 

Please see the list of all the lenders with which we have accreditation through our broker group in the lenders section of this site.

 

 

Our responsible lending obligations

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we make and any lease we enter with you is not unsuitable to your needs and objectives. To decide this, we will need to ask you some questions in order to assess whether the loan or lease meets these requirements.

The law requires us to:
●    Make reasonable enquiries about your requirements and objectives
●    Make reasonable enquiries about your financial situation
●    Take reasonable steps to verify that financial situation

Credit will be unsuitable if at the time of the assessment: 
●    it is likely that at the time the credit is provided: You could not pay or only pay with substantial hardship
●    The credit will not meet your requirements and objectives

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.

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In order for us to discharge our obligation in assessing your application for credit assistance, it is important that we have all available, accurate, current and relevant information.

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If you are unable for whatever reason to provide the information required to assess your personal and financial circumstances we may not be in a position to make a recommendation to you.

We must provide you with a copy of our preliminary credit assessment of your application if you ask within 7 years of when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.

If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth.
Although we may obtain a valuation, that is for our own use and you should not rely on it.

 

 

Acting in your Best Interests
Best Interests Duty

When providing credit assistance, we are obliged to act in your best interests (Best Interests Duty). This means that any products we recommend to you must be in your best interests, and the reasons for these recommendations will be documented, recorded, and explained and provided to you.

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In order to ensure your best interests have been met, we will assess what product(s) and what credit assistance will be in your best interests.

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This recommendation will include information about why this is in your best interests and how it is aligned to your needs and objectives.

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In the case of actual, potential, or perceived conflicts of interest, we will disclose these to you and prioritise your interests ahead of our own in all circumstances. This includes giving priority to your interests in situations where we know, or ought to reasonably know there is a conflict between the interests of you and the interest of ourselves or a third party

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Fees payable by you

We may charge a fee for our services. More details about the fees payable by you will be set out in a Quote which we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.

Commissions received by us

We may receive commissions from the lenders and lessors who provide finance for our customers. These are not fees payable by you. The percentage of the commission varies, however generally ranges between 0.60% and 0.75%. We will provide you with full details on the nature and amount of these commissions and you can obtain additional information about this by asking us.
Any upfront commission that we receive from the lenders and lessors who provide finance for you as our customers is based on the loan amount drawn down by you less any loan funds deposited in your offset or redraw account. The lender may subsequently pay commissions on further funds that you draw down from the offset or redraw account.

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Commissions payable by us

We source referrals from a broad range of sources. For example, we may pay fees to call centre companies, real estate agents, accountants, or lawyers for referring you to us.

These referral fees accord with usual business practice and not payable by you. We will disclose the nature and amount of these and you can obtain additional information about these commissions by asking us.

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Our internal dispute resolution scheme

We hope you are delighted with our services, but if you have any complaints you should first notify your credit assistance provider. If the complaint can’t be resolved then please contact our Internal Complaints Officer using the details in the Key Information section above.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. In cases where your complaint will take longer than 30 days to resolve, we will notify you in writing.

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Non-monetary benefits

We do not accept entertainment or hospitality benefits above $300 per person per event and any benefits we do receive are not based on loan volumes. We maintain a register of entertainment and hospitality benefits that we receive which are valued above $100. You may, on request, ask to view this register.

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Our external dispute resolution scheme

If we do not reach an agreement on your complaint, you may refer the complaint to our External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is specified above. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

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Things you should know

We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.

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We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan and the financial consequences. If you have any doubts, you should obtain independent legal advice before you enter any loan contract